We currently service Los Angeles, Orange County, and the Inland Empire. Travel within 30 miles of our base is included. For events 30–70 miles away, a $75 flat fee applies.

We currently offer LED flameless candles and unscented granulated sand wax candles, both venue-safe, eco-conscious, and designed for a soft, elegant glow.

We recommend booking at least 6-8 weeks in advance, especially for peak seasons. This ensures availability and allows time to finalize any details or upgrades for your event.

All packages include up to 6 hours of rental. Need more time? We offer full-day upgrades to accommodate extended celebrations. This option can be added during checkout or requested at the time of booking.

Yes! We allow one complimentary reschedule with 14+ days’ notice. After that, or for second reschedules, a 15% fee of your remaining balance applies.

No — all of our candles are unscented to avoid interfering with florals, food, or guests with sensitivities. This keeps our setups allergy-friendly and suitable for any space.

Yes, we offer a selection of colored sand wax options to enhance and personalize your candlelight display. Please note that custom color selections are subject to an additional fee. If you have a specific color or aesthetic in mind, we encourage you to reach out to us directly. We will gladly review the available options and do our best to accommodate your vision.

Yes! We want you to feel confident about your purchase. We accept refund requests for our Glow Bags (granulated sand wax) within 14 days of delivery, as long as the product is unused, unopened, and in its original condition and packaging. To request a refund, simply email us at [your email] with your order number and reason for return. Once approved, we’ll provide return instructions. Please note:

• Return shipping costs are the customer’s responsibility.

• Original shipping fees are non-refundable.

• Refunds are issued to your original payment method after we receive and inspect the item (typically processed within 3–5 business days).

Our Granulated Sand Wax is made with 100% vegetable-based granulated wax. A clean, eco-conscious alternative to traditional paraffin. It’s unscented, smoke-free when used properly, and free of toxins, making it a safer option for homes with pets and kids. Always burn responsibly and never leave an open flame unattended around animals.

Last updated: [July 31st, 2025]

1) Order Processing

• Standard processing is 1–3 business days (Mon–Fri, excluding holidays); high‑volume periods may extend to 3–5 business days.

• Orders begin processing when payment clears. We may cancel and refund orders that fail fraud or address verification.

2) Shipping Methods & Rates

• We ship to the address provided at checkout via USPS, UPS, or FedEx. Carrier/method are selected for reliability and value.

• Shipping fees are non‑refundable once a label is purchased.

• We may ship items separately at our discretion (no extra charge to you).

3) Risk of Loss & Title (Important)

• FOB Origin / Shipment Contract. For all orders shipped via a common carrier, risk of loss and title pass to you when the carrier accepts the package from Pillar & Flame (i.e., first carrier scan).

• After carrier acceptance, we are not responsible for loss, theft, delay, misdelivery, damage in transit, or non‑delivery.

4) Delivery Confirmation, Porch Piracy & Signature

• A carrier’s “Delivered” scan constitutes delivery. Many carriers may scan 24–48 hours before physical drop‑off.

• Porch piracy (theft after delivery) is not covered by Pillar & Flame. Use a secure address, parcel locker, or signature service.

• When Signature Confirmation is declined, you accept the risk of unattended delivery.

5) Address Accuracy & Undeliverable Parcels

•You are responsible for complete and accurate shipping details. We are not liable for delays or loss due to address errors.

• If a parcel is refused, unclaimed, or returned:

• We can reship once the new postage is paid, or

• We can refund product price only (shipping/return fees are not refundable).

6) Damaged, Missing, or Incorrect Items

• Inspect shipments promptly. Contact [info@pillarandflame.com] within 48 hours of delivery for damage, shortage, or incorrect items.

• Provide: order number; photos of outer carton, interior packaging, and product; and a brief description. Keep all materials until the claim resolves.

• We will assist with the carrier claim. Remedies (replacement, store credit, or refund) are provided in accordance with the carrier’s claim decision and available inventory.

7) Lost or Delayed Shipments

• If tracking stalls or shows delivered but you cannot locate the package, check with neighbors/building management and contact the carrier.

8) Force Majeure

• We are not liable for delays or non‑performance caused by events beyond our reasonable control, including weather, natural disasters, labor actions, carrier disruptions, epidemics, acts of government, or similar events.

9) Product‑Specific Notes (Granulated Sand Wax & LED Candles)

• Granulated sand wax is generally non‑hazardous for transport. Always follow usage instructions included with your order.

• If a product is out of stock after you order due to inventory error, we will notify you and offer an alternative, backorder timing, or refund.

10) Cancellations & Order Changes

• We can accommodate cancellations/changes before fulfillment begins. Once a label is created or the order has shipped, changes aren’t possible.

11) Limitation of Liability

• To the fullest extent permitted by law, Pillar & Flame’s total liability for any claim relating to your order is limited to the amount you paid for the product(s) at issue.

• We are not liable for any indirect, incidental, special, or consequential damages, including lost profits, loss of use, or lost packages while in the carrier’s possession.

12) Governing Law

• These terms are governed by the laws of the State of California, without regard to conflict of law principles. Venue and jurisdiction lie in the state and federal courts located in [Los Angeles County, CA], unless otherwise required by applicable consumer law.