FAQs

FAQs

  • Benefits of Renting with Pillar & Flame?

    Renting with us means you receive a professionally designed candle installation without the cost or hassle of purchasing hundreds of candles. We provide the preparation of each candle vessel, delivery, setup, styling, photo-ready placement, lighting, and breakdown. With premium candle vessels and customizable layouts, you’ll achieve a high-end look for a fraction the cost purchasing everything yourself.

  • What areas do you serve?

    We currently service Los Angeles, Orange County, and the Inland Empire. For all events, a custom travel fee applies.

  • What type of candles do you offer?

    We currently offer real flame & LED flameless candles and unscented granulated sand wax candles, taper candles, votive candles and floating candles.

  • How far in advance should I book?

    We recommend booking at least 6-8 weeks in advance, especially for peak seasons. This ensures availability and allows time to finalize any details or upgrades for your event.

  • How long does each rental last?

    All packages include up to 6 hours of rental. Need more time? We offer full-day upgrades to accommodate extended celebrations. This option can be added during checkout or requested at the time of booking.

  • Can I reschedule my event?

    Yes! We allow one complimentary reschedule with 14+ days’ notice. After that, or for second reschedules, a 15% fee of your remaining balance applies.

  • Are your candles scented?

    No — all of our candles are unscented to avoid interfering with florals, food, or guests with sensitivities. This keeps our setups allergy-friendly and suitable for any space.

  • Do you offer colored sand wax candles?

    Yes, we offer a selection of colored sand wax options to enhance and personalize your candlelight display. Please note that custom color selections are subject to an additional fee. If you have a specific color or aesthetic in mind, we encourage you to reach out to us directly. We will gladly review the available options and do our best to accommodate your vision.